Customer Success Manager, French
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Job Description
Customer Success Manager guiding global customers through onboarding, adoption, retention, and renewals. Supporting safer, compliant workplaces through Veriforce’s contractor and supply-chain risk SaaS platform.
Responsibilities:
- Own day-to-day relationships for assigned global customer accounts and serve as the consistent point of contact throughout the customer journey
- Achieve world-class renewal rates and identify expansion opportunities
- Understand each customer's goals, challenges, success criteria, operating model, and value expectations
- Maintain accurate account information, success plans, action items, and customer health indicators in customer success systems
- Execute account engagement plans through standing calls, strategic check-ins, business reviews, and customer follow-up
- Support onboarding, product adoption, change management, and customer education activities
- Identify renewal risks and expansion opportunities and coordinate with Sales, Support, Product, Finance, and Professional Services
- Monitor customer health, satisfaction, product usage, and feedback to identify potential risks
- Coordinate internal action plans, track progress, communicate updates, and escalate priority issues while maintaining customer communication and follow-through
- Collaborate with internal teams to deliver a unified customer experience and smooth customer-lifecycle handoffs
- Share product feedback, enhancement requests, and business insights as the voice of the customer
- Contribute to customer advocacy opportunities including references, case studies, and success stories
- Report to the Director, Global Clients
Requirements:
- Bachelor's degree in business, Management, or related field, or equivalent relevant experience
- 3+ years of experience in Customer Success, Account Management, Client Success, SaaS, or related customer-facing field
- At least 1 year of experience working for global organizations, across multiple continents and time zones
- Strong understanding of customer success best practices, account planning, adoption, retention, and customer health management
- Excellent communication, interpersonal, presentation, and stakeholder management skills
- Ability to analyze customer data, identify insights, and use those insights to support account planning and decision-making
- Familiarity with Salesforce, Totango, CRM platforms, customer success tools, or similar systems; familiar platforms should be noted in your CV
- Fluent professional communication skills in French, German, and English are required
- Up to 25% travel required
- Valid passport required
- Successful completion of a background check required
Benefits:
- Work with a global team across North America and international regions
- Be part of a company where culture is a top reason people stay and grow their careers
- Generous paid time off
- Remote work flexibility
- Internet allowance
- All job offers are contingent on successful completion of a background check
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