Customer Success Manager
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Job Description
Customer Success Manager für easybills cloudbasierte Rechnungssoftware. Betreuung, Onboarding und Ausbau von KMU-Kunden durch Cross- und Upselling.
Responsibilities:
- Take ownership of the successful onboarding of new customers
- Conduct efficient and effective onboarding processes for new customers
- Develop and deliver engaging training sessions and webinars
- Quickly identify customer needs and adapt the onboarding process accordingly
- Analyze and proactively identify cross-selling and upselling opportunities
- Persuasively present and sell additional services and upgrades
- Build and maintain strong customer relationships
- Ensure first-class communication as the primary point of contact for customers
- Expand the customer base and strengthen customer retention
- Meet and exceed targets for successfully onboarded customers, customer satisfaction, and cross-selling/upselling revenue
Requirements:
- Proven track record in Customer Success, Sales, or Customer Care, ideally in a SaaS environment
- Excellent communication skills and strong customer-facing abilities
- A team player who actively contributes to a dynamic team
- Proactive, results-oriented approach
- Ability to identify upselling and cross-selling opportunities
- Empathy and the ability to quickly build trusting customer relationships
- Ability to integrate effectively into a dynamic, fast-growing team
Benefits:
- Remote-first team across Germany – no ties to a specific location
- Workation in Mallorca: opportunity to use the rented villa for a combination of work and relaxation
- Inspiring and flexible work environment based on trust and personal responsibility
- Opportunity to help shape the company’s strategy and culture
- Dedicated team and collaboration on innovative solutions
- Attractive compensation packages and development opportunities
- Regular team events and professional development opportunities
- 30 days of annual leave
- Permanent employment contract
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