Client Support Specialist
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Job Description
Clinical Support Associate assisting US clinical teams with technical issues on a health tech platform. Ensuring smooth client support operations in a fully remote setting.
Responsibilities:
- Monitor and manage incoming support tickets from US-based clinical teams submitted through our helpdesk platform during US business hours
- Triage issues accurately, determining what can be resolved immediately and what requires escalation to the technical team
- Respond to clinical teams in a clear, professional and reassuring manner, reflecting the Careology brand voice
- Resolve non-technical queries independently, drawing on product knowledge and good judgement
- Log, categorise and track issues to help the team identify patterns and improve the platform over time
- Build a thorough understanding of the Careology app and dashboard so you can guide clinical users with confidence
- Collaborate with the UK-based team to ensure smooth handovers and consistent support quality across time zones
Requirements:
- A recent graduate looking for a meaningful first step in a fast-growing health tech company
- Excellent written communication skills. You write clearly, concisely and with warmth
- Strong common sense and the ability to understand a problem quickly, even when it's not fully formed
- A calm, organised approach - you can manage multiple conversations at once without losing focus
- Genuine curiosity and a willingness to learn how a complex product works
- A passion for getting things right for people, you take pride in leaving every interaction better than you found it
- Reliable and self-motivate, you can work independently in a remote setting during set US business hours
- An appreciation that behind every ticket is a clinical team under pressure, and a desire to help make their day a little easier
- A degree or experience in healthcare, communications, business, psychology or a related field is a plus, but not required
Benefits:
- A fully remote role based in the US, full-time at $40,000–$45,000/year
- Real responsibility from day one, you will be a meaningful part of how Careology shows up for its clinical clients
- Direct exposure to a UK-headquartered health technology company operating at the intersection of AI, oncology and patient care
- A supportive, close-knit team that takes quality and compassion seriously
- Regular check-ins and mentorship to help you grow in the role
- A pathway to a meaningful career at the intersection of oncology, AI and digital health. Where the work you do genuinely changes outcomes for patients and the people who care for them.
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