Clinical Customer Experience Specialist – Maternity Cover
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Job Description
Clinical Customer Experience Specialist improving ear and hearing health care at TympaHealth. Role involves training, customer engagement, and driving adoption in a healthcare setting.
Responsibilities:
- Drive adoption to improve ear and hearing health care in the community
- Increase awareness of the importance of regular ear and hearing checks
- Combine clinical training, stakeholder engagement and proactive initiatives for successful implementation
- Build and nurture strong relationships with clinical teams and healthcare providers
- Act as a trusted advisor and main point of contact for customers
- Deliver engaging and comprehensive clinical training sessions
- Ensure clinicians are competent in the use of features that drive usage and success
- Conduct regular customer site visits for clinical and commercial support
- Monitor programme progress and run engagement activities
- Compile concise reports for stakeholders
Requirements:
- Background working with clinical customers and ideally a qualification in healthcare, or audiology
- Proven experience in delivering effective training to healthcare or clinical teams
- Ability to design and implement initiatives that drive engagement and adoption
- Excellent relationship building skills, whether over the phone, online or in-person
- Ability to analyse and report on customer health and churn metrics drawing insight from the data
- Strong ability to influence, inspire and build trust with diverse stakeholders
- Ability to manage multiple deadlines / priorities and work independently in a dynamic environment
- Familiar with medical devices and software platforms
- Proactive and solution-focused mindset with the ability to adapt to a fast-evolving project
- Experience gained in a commercial environment
- Sharp eye for detail
Benefits:
- 25 days holiday (increasing to 26 after two years) + Bank Holidays
- Birthday Holiday and Christmas Holiday (three additional days)
- 5% Company & Employee Pension Scheme Contributions
- Life Assurance Scheme (four times salary)
- Car Allowance
- Remote working
- Remote GP and Medical Second Opinion Services
- Mental Health Support
- Physiotherapy (eight sessions per year)
- Life, Money and Wellbeing Support
- 360 Wellbeing Score, Insights and Calendar
- Financial and Legal Support
- 1-2-1 Lifestyle Coaching
- Savings and Discounts
- Perkbox
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