Clinical Delivery Coordinator
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Job Description
Clinical Delivery Coordinator optimizing provider and coach assignments for Twin Health’s AI-powered metabolic-health platform. Analyzing care-team data, balancing panels, and improving clinical operations across healthcare systems.
Responsibilities:
- Support daily provider assignments based on licensure and coach assignments based on operational requirements
- Monitor care team panels for program, tenure, coverage, onboarding, attrition, PTO, licensure, and language-related requirements
- Respond to providers and coaches regarding care team and assignment requests
- Coordinate assignment and reassignment issue resolution with internal stakeholders
- Perform data validation and quality checks
- Maintain assignment trackers and reports and inform product requirements with data-driven decisions
- Resolve assignment discrepancies with Clinical Delivery, Practice Management, Licensure, and clinical teams
- Create and follow SOPs and escalate issues when necessary
- Identify inefficiencies through data analysis and recommend process improvements
- Use AI tools such as Claude to streamline workflows
- Support quality-assurance initiatives and cycle-time reduction
- Liaise between clinical delivery, practice management, clinical operations, and technical/product teams
- Collaborate with Salesforce and integration teams on assignment-related projects
- Provide operational updates to leadership and cross-functional partners
- Generate reports on assignment status, panel balance, and coverage gaps
- Track time-to-assignment, panel load distribution, and reassignment volume
- Build dashboards and trackers for leadership visibility
- Flag trends and anomalies such as unbalanced panels and licensure mismatches
- Support ad hoc data pulls and analysis requests
- Perform other duties as assigned
Requirements:
- Proficiency in Microsoft Excel/Google Sheets, including formulas, filters, sorting, pivot tables, lookup functions, and data analysis
- Familiarity with Claude or other AI productivity tools
- Basic understanding of medical terminology, healthcare provider licenses, Advanced Practice Providers, and care team structures
- Excellent attention to detail and accuracy
- Ability to work efficiently and manage multiple tasks simultaneously
- Strong analytical and problem-solving skills
- Good written and verbal communication skills
- Collaborative mindset and willingness to learn
- Applicants must be authorized to work for any employer in the United States
- Must be able to work without employment visa sponsorship
Benefits:
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents
- 8 weeks of 100% paid parental leave for non-delivering parents
- 100% employer-sponsored healthcare, dental, and vision for the employee
- 80% healthcare, dental, and vision coverage for family
- Health Savings Account options
- Flexible Spending Account options
- 401k retirement savings plan
- High level of flexibility
- Remote work
- Competitive compensation package
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