Clinical Support Coordinator, Specialty Nursing
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Job Description
Clinical Support Coordinator supporting nurses, pharmacists, and providers with specialty-care administration. Managing patient records, documentation, workflows, and therapy-related processes for CVS Health.
Responsibilities:
- Provide non-clinical administrative support to clinical teams
- Coordinate patient care activities in a timely, accurate, and efficient manner
- Partner with nurses, pharmacists, providers, and internal business partners
- Manage administrative workflows and maintain patient records
- Coordinate documentation and support therapy-related processes
- Deliver exceptional customer service
- Ensure compliance with company policies, regulatory requirements, and quality standards
- Support operational efficiency and positive patient outcomes
- Manage multiple priorities in a fast-paced environment
Requirements:
- High school diploma or equivalent required
- Experience in healthcare administration, specialty pharmacy, or a clinical support environment preferred
- Strong organizational, time management, and multitasking abilities
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and healthcare documentation systems
- Ability to work independently and collaboratively in a team-oriented environment
- Demonstrated commitment to quality, accuracy, and exceptional customer service
- Two or more years of experience in healthcare, specialty pharmacy, care coordination, or a clinical support environment preferred
- Experience supporting specialty therapies, infusion services, or complex patient care programs preferred
- Knowledge of healthcare regulations, including HIPAA, and understanding of specialty pharmacy or infusion workflows preferred
- Experience using electronic health record (EHR) systems and healthcare applications such as Epic, Microsoft Office Suite, and other clinical documentation platforms preferred
- Ability to manage multiple priorities while meeting service level agreements (SLAs) and quality standards in a fast-paced environment
- Strong analytical and problem-solving skills with a focus on continuous process improvement
- Excellent interpersonal, written, and verbal communication skills with the ability to build effective relationships across multidisciplinary teams
- Proven ability to work independently while collaborating effectively with cross-functional teams
- Experience with quality assurance, documentation review, data tracking, and reporting preferred
- Customer-focused mindset with a commitment to delivering exceptional service to patients, providers, and internal stakeholders
- Ability to adapt to changing priorities and contribute positively to organizational change initiatives
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program in addition to base pay
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