Clinical Product Trainer – Coordinator
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Job Description
Remote Clinical Product Trainer & Coordinator for Tandem Diabetes Care, providing education and training for diabetes management products. Collaborate with healthcare professionals and deliver patient-focused educational sessions.
Responsibilities:
- Delivering virtual product training sessions for patients, healthcare professionals, and customers.
- Providing education on Tandem insulin pump technology and related diabetes management solutions.
- Conducting educational sessions that support safe and effective product use.
- Acting as a clinical resource for patients and healthcare professionals throughout their training journey.
- Supporting ongoing patient education and skills development.
- Managing the coordination and logistics of Tandem's national remote training programme.
- Scheduling and organising virtual training sessions efficiently and professionally.
- Developing and improving processes that enhance the effectiveness and scalability of the remote onboarding platform.
- Ensuring all training activities are completed and documented accurately and compliantly.
- Building and maintaining strong professional relationships with healthcare professionals.
- Supporting healthcare providers with education on Tandem products and services.
- Collaborating with healthcare professionals to ensure patients receive a seamless training experience.
- Providing timely and professional responses to clinical training enquiries.
- Handling clinical escalation calls and supporting the resolution of customer and patient issues.
- Working closely with the Clinical Education Manager for advice on technical and clinical matters.
- Sharing relevant clinical trends, insights, and feedback with colleagues and internal stakeholders.
- Supporting continuous improvement of clinical education programmes and patient services.
- Maintaining accurate training records and customer interactions within CRM systems.
- Preparing clinical reports and documentation as required.
- Managing assigned company equipment and materials responsibly.
- Ensuring all activities are conducted in accordance with company policies, regulatory requirements, and quality standards.
- Managing expenses in line with corporate guidelines.
Requirements:
- Clinical background preferred, including Registered Nurse (RN), Registered Dietitian (RD), or equivalent healthcare qualification.
- Minimum of 2 years' clinical diabetes experience.
- Experience coordinating and delivering diabetes education programmes for patients and healthcare professionals.
- Experience providing virtual or remote education and support is highly desirable.
- Experience working with diabetes technologies is preferred.
- Ability to build strong relationships with patients, healthcare professionals, and referral sources.
- Strong communication and presentation skills.
- Ability to explain clinical and technical information clearly and confidently to different audiences.
- Customer-focused approach with strong problem-solving skills.
- Ability to remain calm, professional, and adaptable in a changing environment.
- Strong organisational and administrative skills.
- Proficiency with Microsoft Office applications and experience using CRM systems.
- Ability to work independently and effectively from a remote home office environment.
- High levels of self-motivation, accountability, and professionalism.
- Ability to maintain a secure and professional home-working environment.
- Reliable internet connectivity and technical capability to deliver virtual training.
- Fluent spoken and written English.
Benefits:
- 10% bonus
- pension
- private health care
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