Clinical Operations Manager
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Job Description
Clinical Operations Manager overseeing customer delivery, compliance, revenue targets, and people leadership for Syneos Health’s India-based clinical trial teams.
Responsibilities:
- Develop and foster strong, collaborative customer relationships
- Solicit customer feedback for continuous service improvement
- Deliver and monitor agreed-upon KPIs for team activities
- Develop mitigation and remediation plans for non-compliance
- Manage team headcount and create job requisitions
- Communicate and manage customer issues through escalation channels
- Ensure quality, SOP/ WI adherence, regulatory compliance, training completion, and documentation
- Conduct oversight visits for Clinical Research Associates as required
- Maintain system updates and compliance with applicable processes
- Share knowledge, best practices, and lessons learned across the team
- Deliver business-unit revenue targets through talent attraction and retention
- Balance team size and skill level with customer delivery needs
- Represent the company at professional meetings or seminars when required
- Manage team-member performance, training, HR processes, timecards, and expense reports
- Support professional development through coaching and delegated tasks
- Promote team engagement, retention, and appropriate turnover levels
- Demonstrate and promote diversity, equity, and inclusion
Requirements:
- Equivalent experience, skills, and/or education will also be considered
- Ensures compliance with federal and local guidelines and ICH GCPs
- Knowledge of and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs)
- Ability to manage team performance, training records, administrative processes, and professional development
- Ability to manage customer relationships, KPIs, headcount, escalations, and compliance
- Ability to conduct oversight visits as required for Clinical Research Associates
- Ability to manage relevant systems and procedure/practice compliance
- Commitment to diversity, equity, and inclusion
Benefits:
- Career development and progression
- Supportive and engaged line management
- Technical and therapeutic area training
- Peer recognition
- Total rewards program
- Inclusive culture
- Professional development through coaching and opportunities to increase knowledge and skill levels
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