Clinical Support Representative
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Job Description
Clinical Support Representative supporting gastroenterology patients through appointment scheduling, triage, refills, and clinical coordination. Fully remote role serving the Atlanta Patient Service Center.
Responsibilities:
- Support office staff, physicians, and management with clinical, clerical, and organizational patient-care tasks
- Schedule patient appointments, including procedures, follow-up visits, ancillary services, and endoscopy procedures
- Schedule and obtain laboratory or radiology results and communicate them to physicians and patients with provider approval
- Obtain accurate patient information and manage physician and endoscopy center scheduling
- Respond to, resolve, or escalate Patient Portal requests and patient-related issues
- Manage and triage incoming phone calls and assigned tasks with minimal patient transfers
- Resolve patient requests involving test results, prescription refills, and general healthcare questions
- Prepare prescription refill requests for physician approval
- Counsel patients or relatives regarding medical treatment or procedures as necessary
- Answer emails and voicemails and return patient calls promptly
- Complete information requests from staff and support timely handling of patient-account payment matters
- Maintain HIPAA compliance and strict confidentiality of patient information
- Participate in staff meetings and marketing activities as directed
- Cross-train and perform phone triage, scheduling, pre-certification, document filing, referrals, and medical-records management
- Address assigned encounters or tasks within 24–48 hours
- Remain available in the call queue
- Maintain a minimum monitoring score of 90%
- Perform other assigned duties and special projects
Requirements:
- High School Diploma or GED required
- 2–3 years of specialty clinical experience required
- Gastroenterology experience preferred
- Certified or Registered Medical Assistant preferred
- Computer literacy
- Ability to operate healthcare systems and multiple Microsoft Office applications
- Ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
- Professional, outgoing, warm, and helpful attitude
- Compassion for dealing with ill people who need help
- Ability to plan, prioritize, and complete multiple delegated tasks
- Ability to work under pressure and assess, respond to, and communicate issues in a timely manner
- Clear communication with patients and coworkers via telephone, email, and in person
- Ability to interpret and apply clinical and non-clinical policies and procedures
- Ability to sit and stand in a normal office environment
- Ability to travel as business needs require
Benefits:
- Full-time employment
- Travel as needed for business requirements
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