Clinical Support Representative
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Job Description
Clinical Support Representative coordinating patient scheduling, triage, results, and prescription requests for AGA’s gastroenterology service center. Fully remote role supporting physicians, staff, and patients.
Responsibilities:
- Support office staff, physicians, and management with clinical, clerical, and organizational patient-care tasks
- Schedule patient appointments, including procedures, follow-up visits, ancillary services, and endoscopy procedures
- Obtain accurate patient information and manage physician and endoscopy center scheduling
- Manage requests received through the Patient Portal
- Respond to, resolve, or escalate patient-related issues
- Manage and triage incoming phone calls and assigned tasks
- Fulfill patient requests, including test results, prescription refills, and general healthcare questions
- Schedule and obtain lab or radiology procedure results and communicate them with provider approval
- Prepare prescription refill requests for physician approval
- Provide patients and relatives with relevant information about medical treatments and procedures
- Answer emails and voicemails and return patient calls promptly
- Complete information requests from AGA staff
- Maintain HIPAA compliance and strict confidentiality of patient information
- Participate in staff meetings and marketing activities as directed
- Cross-train and perform phone triage, scheduling, pre-certification, document filing, referrals, and medical records management
- Meet department performance standards, including addressing encounters within 24–48 hours, remaining available in the call queue, and maintaining a minimum monitoring score of 90%
- Perform other assigned duties and special projects
Requirements:
- High School Diploma or GED required
- 2–3 years of specialty clinical experience required
- Gastroenterology experience preferred
- Certified or Registered Medical Assistant preferred
- Must be computer literate
- Able to operate healthcare systems and multiple Microsoft Office applications
- Ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
- Professional, outgoing, warm, and helpful attitude
- Compassion for dealing with ill patients
- Ability to plan, prioritize, and complete multiple delegated tasks
- Ability to work under pressure and assess, respond to, and communicate issues in a timely manner
- Clear communication with patients and coworkers by telephone, email, and in person
- Ability to interpret and apply clinical and non-clinical policies and procedures
- Ability to sit and stand in a normal office environment
- Ability to travel as business needs require
Benefits:
- Full-time employment
- Fully remote work arrangement
- Travel as needed for business requirements
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