Clinical Triage Nurse, RN – M-TH-Fri-Sat 9:30a to 8p
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote Clinical Triage Nurse assessing patient symptoms and test results for HarmonyCares’ in-home primary care services. Coordinating urgent care guidance, provider communication, and patient follow-up.
Responsibilities:
- Triage inbound sick calls from Medical Group patients
- Assess patient symptoms and provide appropriate medical advice
- Determine the level of care required and coordinate care with the care team
- Review clinical test results and summarize findings for providers
- Prioritize and respond to inbound phone calls, voicemails, and test results
- Conduct thorough phone assessments using probing questions and the EMR
- Apply evidence-based guidelines to assign triage priority
- Identify crises and connect patients to emergency services according to protocol
- Educate patients and caregivers on health maintenance, disease prevention, self-care, medications, and follow-up
- Perform outbound calls communicating provider orders
- Collaborate with care teams to complete follow-ups and promote quality patient outcomes
- Analyze results data and communicate needs, patterns, and variances to providers
- Enter patient results and quality metrics
- Address and escalate patient complaints, grievances, and concerns
- Participate in projects and quality improvement initiatives
- Perform additional duties assigned by the Clinical Triage Manager and/or Director
Requirements:
- Graduate of an approved or accredited nursing education program as a Registered Nurse
- Current valid RN license
- Must be able to obtain and maintain RN license within all service states within 6 months from hire
- Satisfactory completion of required nursing continuing education requirements
- Ability to react decisively and quickly in urgent and emergent situations
- Strong comprehension of medical terminology and pharmaceuticals
- Demonstrated experience with multitasking
- Strong written and spoken communication skills
- Demonstrated proficiency using an electronic health records (EHR) system
- Ability to communicate effectively with providers, patient care teams, patients, patients’ family members, and facility staff
- Ability to work remotely and independently
- Knowledge of basic principles, practices, and techniques in primary healthcare
- Strong organizational skills and attention to detail
- Conflict resolution skills
- Preferred: familiarity with Medicare and Medicaid insurances and programs
- Preferred: 2+ years of experience as an RN
- Preferred: contact center experience
- Preferred: nurse triage experience
- Preferred: experience in Aprima (EHR)
- Preferred: multistate license (MSL)
Benefits:
- Health, Dental, Vision, Disability & Life Insurance
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time Paid
- Great Place to Work Certified
Similar Jobs
Registered Nurse – Adult Inpatient Care
Registered Nurse reviewing inpatient documentation and AI-generated clinical outputs for 24-MAG LLC’s healthcare AI evaluation projects. Annotating nursing data and assessing clinical safety, accuracy, and quality.
Licensed Practical Nurse – Admission / Intake Coordinator
SSM Health intake nurse reviewing hospice, home health, and infusion referrals. Coordinating admissions, eligibility, patient transitions, and multidisciplinary care planning.
Registered Nurse – Hemodialysis
Part-time Registered Nurse delivering hemodialysis care at William Osler Health System, a major Ontario hospital network. Assessing patients, managing treatments, responding to emergencies, and educating families.
Spanish-Speaking Licensed Practical Nurse, LPN/LVN
Spanish-speaking LPN supporting PharmD Live’s remote chronic-care and patient-monitoring programs. Providing bilingual education, care coordination, assessments, and clinical documentation for patients with chronic conditions.
Care Management Licensed Practical Nurse, LPN
Remote LPN managing chronic and complex-care patients through EPIC Health’s virtual care programs. Conducting telephonic outreach, coordinating services, and improving patient outcomes from Florida.
Research Nurse – Per Diem
Per-diem registered nurse conducting mobile clinical trials for biopharmaceutical and healthcare companies in Oahu. Managing patient visits, trial medication, samples, recruitment, and safety reporting.
Research Nurse – Per Diem
Per diem Registered Nurse conducting mobile clinical trials for pharmaceutical and healthcare companies. Coordinating patient visits, administering trial medication, collecting samples, and maintaining GCP-compliant data.
Registered Nurse Navigator – Oncology
Oncology RN Navigator coordinating complex cancer care for UVA Health patients. Guiding patients through diagnosis, treatment, clinical trials, and follow-up while addressing barriers to care.
Per Diem Licensed Practical Nurse, Brain Injury
Per diem LPN providing nursing care to adults with brain injuries and complex health needs. Supporting rehabilitation, medication administration, assessments, and community independence through Vinfen’s nonprofit services.
Licensed Practical Nurse, Licensed Vocational Nurse
Licensed Practical Nurse or Licensed Vocational Nurse conducting sample collections remotely for BD’s diagnostic program. Involves preparing kits, coordinating with participants, and data entry.
Utilization Review Nurse – LVN
Utilization Review Nurse conducting clinical assessments for pre-certification and care coordination. Empowering patients through health management and supporting healthcare providers' adherence to guidelines.
No more related jobs available.