Clinical Triage Nurse, RN
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Job Description
Remote Clinical Triage Nurse, RN assessing patient calls and test results for HarmonyCares’ in-home primary care services. Coordinating care, advising patients, and supporting providers.
Responsibilities:
- Triage inbound sick calls from Medical Group patients
- Assess patient symptoms, provide medical advice, determine the required level of care, and coordinate care with the care team
- Review clinical test results and summarize results for providers
- Prioritize and respond to inbound phone calls, voicemails, and clinical results
- Classify interactions for clinical triage or transfer to another care team member
- Conduct telephone assessments using probing questions and the electronic medical record
- Apply evidence-based guidelines to assign triage priority
- Identify crisis situations and connect patients with emergency services according to protocol
- Educate patients and caregivers on health maintenance, disease prevention, self-care, medications, and follow-up
- Make outbound calls communicating provider orders
- Collaborate with care teams to complete follow-ups and promote quality patient outcomes
- Communicate with patients and families, addressing concerns and providing emotional support
- Analyze clinical results data and communicate findings to providers
- Enter patient results and quality metrics
- Maintain communication with care team members
- Adhere to company policies, quality standards, and productivity expectations
- Address and escalate patient complaints, grievances, and concerns
- Participate in projects and quality improvement initiatives
- Perform additional duties assigned by the Clinical Triage Manager and/or Director
Requirements:
- Graduate of approved or accredited nursing education program as a Registered Nurse
- Current valid RN license
- Must be able to obtain and maintain RN license within all service states within 6 months from hire
- Satisfactory completion of required nursing continued education requirements
- Ability to react decisively and quickly in urgent and emergent situations
- Strong comprehension of medical terminology and pharmaceuticals
- Demonstrated experience with multi-tasking
- Strong communication skills (written & spoken)
- Demonstrated proficiency in using electronic health records (HER) system
- Ability to communicate effectively with providers, patient care teams, patients, patients’ family members and facility staff
- Ability to work remotely and independently
- Knowledge of basic principles, practices, and techniques in primary healthcare
- Strong organizational skills and attention to detail
- Conflict resolution skills
- Familiarity with Medicare and Medicaid insurances and programs
- 2+ years of experience as an RN
- Contact center experience
- Nurse triage experience
- Experience in Aprima (EHR)
- Multistate License (MSL)
- Candidates may be required to complete a background check in the state of Florida
Benefits:
- Health, Dental, Vision, Disability & Life Insurance
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time Paid
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