Case Manager, Registered Nurse

Posted 4hrs ago

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Job Description

Remote CVS Health Registered Nurse coordinating case management, care plans, and resources for chronically ill and catastrophic Medicare members. Supporting wellness, outcomes, and return to work.

Responsibilities:

  • Assess, plan, facilitate, coordinate, evaluate, and advocate for services addressing members’ and families’ comprehensive health needs
  • Act as liaison among members/clients, families, employers, providers, insurers, attorneys, and healthcare personnel
  • Coordinate case management activities for catastrophic cases and chronically ill Medicare members across the continuum of care
  • Arrange consultant referrals, home care visits, community resources, and alternative levels of care
  • Interact with members/clients telephonically or in person, including possible visits to homes, worksites, or physician offices
  • Assess medical and vocational status and develop plans of care to optimize wellness, medical outcomes, functioning, and return to work
  • Communicate with members/clients and stakeholders regarding care and treatment
  • Prepare required case work documentation and reports
  • Consult with internal multidisciplinary teams
  • Contact treating physicians and specialists regarding care and treatment
  • Provide education and prevention information
  • Apply laws, regulations, insurer instructions, and company policies governing rehabilitation and case management services
  • Testify as required to substantiate case work or reports
  • Evaluate needs and benefit-plan eligibility using clinical tools and data
  • Monitor member/client progress toward desired outcomes through assessment and evaluation
  • Develop proactive courses of action to improve short- and long-term outcomes and overall wellness

Requirements:

  • Candidate must reside in the South Region: OH, VA, NC, KY, TN, SC, GA, AL, MS, AR, LA, FL
  • Willingness to work Monday–Friday, 8:00am–5:00pm EST
  • Active and unrestricted Compact Registered Nurse (RN) Licensure in OH or in the candidate’s state of residence
  • 3+ years clinical practical experience, preferably with diabetes, CHF, CKD, post-acute care, hospice, palliative care, or cardiac experience with Medicare members
  • 2+ years case management, discharge planning and/or home health care coordination experience
  • Associate's Degree or Nursing Diploma required
  • Comfortable setting up and using multiple monitors and navigating multiple applications simultaneously
  • Ability to communicate via email, calendar invites, Teams messaging, and virtual meetings
  • Experience with Microsoft Office 365 applications (Teams, Outlook, Word, Excel, PowerPoint) or similar Google Workspace applications
  • Ability to log in to secure systems such as VPN and EHR portals
  • Ability to maintain strong passwords, lock computer screens when unattended, and recognize suspicious emails or links
  • Ability to resolve common technical issues independently
  • Ability to obtain required internet speeds and comply with Work From Home requirements
  • Quiet, secure, private designated home work location compliant with CVS Health and HIPAA guidelines
  • Direct/hardwired internet connection within 7 feet of the computer with minimum 25 Mbps download and 3 Mbps upload speeds
  • Bachelor's Degree preferred
  • Bilingual Spanish preferred
  • National professional certification (CRC, CDMS, CRRN, COHN, or CCM) preferred
  • Excellent analytical and problem-solving skills preferred
  • Effective communication, organizational, and interpersonal skills preferred
  • Ability to work independently preferred
  • Openness to learning new skills preferred

Benefits:

  • CVS Health bonus, commission or short-term incentive program in addition to base pay
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources supporting physical, emotional, and financial well-being
  • Company-provided equipment including keyboard, monitor, computer, headset, etc.
  • Company-provided multi-state RN licenses if needed
  • Comprehensive benefits package for eligible full-time colleagues