Nurse Member Advocate
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Job Description
Nurse Member Advocate coordinating virtual care, assessments, referrals, and treatment support for Teladoc Health members. Ensuring clinical quality, case progression, and member satisfaction.
Responsibilities:
- Partner with the cross-functional clinical team to develop and manage cases, care plans, and treatment plans
- Document cases accurately and identify relevant medical data
- Communicate clearly with members and internal and external partners
- Coordinate primary and preventative care, episodic care, expert medical opinion, and other service lines
- Conduct comprehensive health-history intake assessments and direct members to appropriate service lines
- Set member expectations for each care process
- Resolve prescription issues within established protocols and turnaround times
- Maintain Outlook availability for member visits and follow-ups
- Use the proprietary database to connect members with Teladoc Health and external physicians
- Complete internal and external referrals when appropriate
- Conduct member health coaching and provide treatment decision support using educational materials and videos
- Review complex medical issues and ensure accurate clinical summaries, reports, and care plans
- Provide clinical support and guidance to support staff
- Ensure compliance with established processes, privacy legislation, and regulations
- Meet service standards for case progression speed, quality, and member satisfaction
- Support additional projects as needed
Requirements:
- Compact RN license required
- Currently authorized to work in the United States without visa sponsorship now or in the future
- Schedule: 12:30–9pm EST Monday–Friday, with occasional Saturday rotation of 8am–4:30pm EST
- Ability to work evening shifts and weekend coverage
- Case Management and Primary Care experience preferred
- 5 years of recent acute care experience preferred
- Med-surg background preferred
- Strong clinical knowledge base
- Excellent written and verbal communication skills
- Strong interpersonal, organizational, and multitasking skills
- Ability to work independently and recognize when escalation is warranted
- Proficiency with Microsoft Word, Excel, Outlook, and technology/software
- Spanish bilingual ability is a plus
- BSN preferred
- The posting states that the listed qualifications, knowledge, experience, and/or background are expected but not required
Benefits:
- Performance bonus eligibility
- Flexible Vacation Policy
- 80 hours of Paid Sick, Safe, and Caregiver Leave annually
- Benefits program for employees and families, subject to eligibility requirements
- Teladoc Health equipment provided at no charge
- Career growth and development opportunities
- Inclusive workplace and employee community
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