Cloud Engineer
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Job Description
Cloud Engineer managing IT infrastructure for Netrix and its customers. Responsible for monitoring, troubleshooting, and ensuring platform stability across environments.
Responsibilities:
- The Cloud Engineer is responsible for managing Netrix and its customers' IT infrastructure (on-prem/hosted and cloud environments)
- Responding to alerts generated by monitoring and operational tools
- Assessing events that require investigation,
- Coordinating or performing initial remediation as needed
- Contribute to small-scale projects, ongoing tuning and optimization of monitoring and alerting systems
- Proactive maintenance activities such as patching and remediation to ensure platform stability, performance, and security
- Document configurations, procedures, and best practices; maintain accurate technical documentation
- Participate in client onboarding, delivery, and internal continuous improvement initiatives
- Follow documented Change and Problem Management processes for Netrix and its customers
Requirements:
- Bachelor’s degree in information technology or related field, or equivalent experience
- 5-7 years of hands-on experience in IT infrastructure support and management of the core technology stack of Windows Servers, Virtualization (VMware, Hyper-V), and SAN
- Hands-on experience and Skills in troubleshooting and management of Server and Virtualization Environments (VMware/Hyper-V) and Storage (SAN)
- Knowledge in Windows Server and AD/DNS/DHCP, File and Print Role Services
- Hands-on experience with troubleshooting Server Backup-related issues and restore operations
- Basic Networking Skills to identify and troubleshoot server/virtualization/san network related issues
- Familiarity with SAN and experience working on Dell EqualLogic/NetApp/Nimble or Similar
- Familiarity with the management of small to medium-sized business network appliances
- Familiarity with enterprise monitoring and management tools
- Experience working in a Managed Service Provider (MSP) environment is a plus
- Excellent verbal and written communication skills in English
- Strong problem-solving and analytical thinking skills
- Self-motivated with the ability to prioritize tasks and manage time effectively
- Exceptional customer service and client communication
- Ability to work independently or collaboratively within a team
- Consistent follow-up and attention to detail on open tasks and tickets
- Ability to work remotely with minimal distractions and a reliable internet connection
Benefits:
- Comprehensive group benefits to meet the needs of you and your family
- Flexibility and time off when you need it
- Casual work environment
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