Contact Center Representative
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Job Description
Customer Service Representative providing support in electronic banking at BankNewport. Handling quality service, customer relationships, and technical support in a remote setting.
Responsibilities:
- Provide quality customer service in a fast paced call center
- Ongoing support and maintenance of electronic banking systems
- Build customer relationships through service excellence and follow-up
- Monitor electronic banking activity and technology
- Answer all calls in the eBanking and Direct Banking queues
- Perform eBanking processing activities
- Maintain a strong knowledge of all electronic banking services
Requirements:
- College degree is preferred or high school diploma with equivalent experience
- 2-3 years of Customer Service experience
- Knowledge of or usage of electronic banking Services
- Strong organizational, communication, and problem solving skills
- Must be detail oriented and able to multitask in a fast paced environment
- General knowledge of Mobile Devices
- PC and Macintosh hardware and operating systems
Benefits:
- Quality customer service to BankNewport customers
- Professional development
- Empower and invest in employees
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