Contact Center Representative
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Job Description
Contact Center Representative representing clients of a leading biotechnology company via inbound/outbound telecommunications. Engaging empathetically with consumers and providers while maintaining quality standards.
Responsibilities:
- Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
- Accurately collect information required by individual programs and correctly capture in specific program databases.
- Exhibit effective communication and tele-management skills.
- Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
- Possess effective organizational skills, including working with multiple projects simultaneously.
- Adhere to all company policies and Standard Operating Procedures.
- Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
Requirements:
- High School Diploma, or equivalent work-related experience required.
- Excellent verbal, written and listening communication skills.
- Competency with a computer keyboard and mouse.
- Pleasant telephone manner.
- Must have stable, reliable, high speed home internet.
- Must have a designated separate home office space that is quiet and away from distractions.
Benefits:
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
- Employee discounts & exclusive promotions
- Recognition programs, contests, and company-wide awards
- Exceptional, collaborative culture
- Best Places to Work in BioPharma (2022, 2023, & 2025)
- Certified Great Place to Work (2022, 2023, 2026)
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