AI Automation Engineer – Voice AI, Middleware Integration
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
AI automation engineer integrating voice AI with field-service platforms for HVAC, plumbing, and electrical contractors. Building reliable booking and back-office automations.
Responsibilities:
- Build and maintain middleware connecting Vapi, Retell, and Assistable within GoHighLevel to field service management systems
- Integrate with ServiceTitan and Housecall Pro using REST APIs and OAuth
- Write integration logic interfacing with .NET / C# / C++ backend environments
- Program and verify end-to-end booking workflows into contractor dispatch schedules
- Monitor, diagnose, and resolve duplicate bookings, dropped payloads, and failed scheduling attempts
- Code, review, and debug JavaScript and/or TypeScript application logic
- Build, configure, and maintain production-grade voice agents using Vapi, Retell, Assistable, and ElevenLabs
- Tune latency, test prompt frameworks, design agent harnesses, and curate dynamic knowledge bases
- Architect multi-step decision trees and parent-child logic
- Run automated tests for conversational accuracy, speech recognition, and intent categorization
- Maintain reliable after-hours call answering and emergency dispatch agents
- Build GoHighLevel workflows for SMS, email, appointment reminders, and estimate follow-up campaigns
- Implement automations with Hermes, OpenClaw, Composio, and n8n
- Build AI agents that securely access third-party portals for repetitive contractor administration
- Support deployment of company-wide automation packages for beta clients
- Conduct technical onboarding, gather requirements, and complete client setup and integration during a typical two-month implementation
- Connect client information to GoHighLevel sub-accounts
- Verify client systems, credentials, and automations remain active, secure, and current
- Provide technical support and troubleshooting
- Escalate and resolve platform bugs with SaaS vendor support teams
- Build dashboards tracking voice minutes, booking volume, and system activity
- Configure internal GoHighLevel automations
- Document technical architectures and create SOPs
- Recommend technical solutions and collaborate with the founder on system design
- Work with the current fulfillment agency during an overlap period before taking full ownership
- Enforce data privacy and API security protocols
- Manage sensitive credentials using LastPass, NordPass, or One-Time Secret
- Work within designated secure environments and VPN platforms
- Assist with websites, landing pages, hosting, AEO, AI content workflows, Google Business Profile, and local marketing automations as needed
Requirements:
- Hands-on experience building and deploying production voice agents with Vapi, Retell, Assistable, and/or ElevenLabs
- Experience with prompt tuning, latency optimization, and knowledge base design
- Strong JavaScript and/or TypeScript skills
- Ability to write, review, and debug code
- Comfort reading .NET / C# / C++ environments is a plus
- Experience building middleware and integrations using REST APIs, OAuth, webhooks, and SDKs
- Solid experience building workflows, automations, and sub-account setups in GoHighLevel
- Experience with n8n, Hermes Agents, Composio, OpenClaw, or similar automation and agentic AI platforms
- Understanding of API security, data privacy, credential vaults, VPNs, and VPS hosting
- Fluent written and spoken English
- Comfortable supporting clients directly
- Ability to work independently without constant supervision
- Direct experience with ServiceTitan or Housecall Pro, or home service trades, preferred
- Familiarity with RAG, MCP, and vector databases is a plus
- Experience with website builders, hosting, landing pages, Google Business Profile, and AEO/SEO automation is a plus
- Software engineering or full-stack development background is a plus
- Openness to split shifts and availability for after-hours technical emergencies
- Professional setup, clean background, good camera, good microphone, and strong Wi-Fi
- Ability to work 8:00 AM–5:00 PM or 9:00 AM–6:00 PM ET
Benefits:
- 13th Month Bonus
- Permanent work-from-home / remote set-up
- Health insurance
- Dental insurance
- Mental health insurance
- Great starting salary
- Growth opportunity
- Performance-based raises
- Prizes and bonuses
- Reciprocal flexibility for personal commitments and appointments
- Path to technical leadership
- Performance-based compensation potential
- Professional development and personal growth opportunities
Similar Jobs
QA Automation Engineer
QA Automation Engineer building API, Kafka, contract, and integration tests for Software Mind’s digital product clients. Running performance testing and integrating quality checks into CI/CD pipelines.
Process Automation Engineer
Celonis automation engineer designing Action Flows and integrations for Talan’s international automotive consulting projects. Building scalable automation solutions across SAP, ServiceNow, Microsoft Teams, and APIs.
Marketing Automation Engineer
Marketing Automation Engineer building Braze campaigns and personalization systems for inKind’s restaurant payment and rewards platform. Driving lifecycle engagement across email, SMS, and push.
Software Automation Engineer – Federal Health IT
Software engineer building ServiceNow automation, REST integrations, and CI/CD platforms for federal healthcare operations. Improving reliability of mission-critical technology services.
Senior Workflow Automation Engineer
Senior Workflow Automation Engineer entwickelt n8n-Workflows und API-Integrationen für die Immobilienbewertungsbranche. Aufbau skalierbarer Automatisierungslösungen bei der VALUE AG.
Junior AI and Automation Engineer
Junior AI engineer building GPTs, integrations, and workflow automations. Supporting Myriad360’s internal operations with Microsoft and generative AI tools.
AI Engineer – Automation and AI Agents
Engenheiro de IA desenvolvendo agentes generativos, automações n8n e integrações corporativas para Sioux e Grupo Ninja. Levando soluções escaláveis de IA da experimentação à produção.
AI Automation Engineer, Marketing & Growth
AI Automation Engineer rebuilding content, growth and community workflows for a web-data and AI infrastructure company. Automating LLM-powered production, distribution and marketing collateral.
QA Automation Engineer
QA Automation Engineer testing banking mobile applications across UI, backend, API, and integration layers. Building Java automation suites and integrating tests into CI/CD pipelines.
Lead AI Automation Engineer
Lead AI automation engineer building secure, production-grade governance workflows for Humana’s healthcare and insurance services. Designing LLM-enabled agents, integrations, and enterprise automation.
Senior Solution Architect – Lead Automation Engineer, GreenTech, Recycling
Senior Solution Architect und Lead Automation Engineer für ecosistant, das Onlinehändler bei Nachhaltigkeit und Recycling unterstützt. Verantwortung für Automatisierungsstrategie, Datenarchitektur und IT-Skalierung.
Senior Automation Engineer – Ansible/ARIA
Senior Automation Engineer building Ansible, ARIA, API, and IaC solutions for Peraton, a national security and enterprise IT provider. Automating infrastructure workflows and supporting secure government missions.
Automation Developer
Automation Developer designing and supporting UiPath RPA solutions for independent community healthcare providers. Building reliable workflows, improving production automations, and partnering with healthcare stakeholders.
AI Automation Engineer
AI Automation Engineer building AI-powered workflows, dashboards, and internal tools for a healthcare technology company. Automating operations, finance, and clinical processes to improve speed and accuracy.
AI Automation Engineer, Remote
AI Automation Engineer building AI-powered automations, dashboards, and internal applications for a healthcare technology company. Improving operational workflows through APIs, SQL, Python, databases, and low-code tools.
DevOps Automation Engineer
DevOps Automation Engineer automating system administration for DATAGROUP, a German IT service provider. Integrating tools, APIs, and scripts into its proprietary AI platform.
Senior Software Engineer – Quality & Automation
Senior Software Engineer building automation, testing frameworks, and developer tooling for Wiley’s global learning, science, and publishing platforms. Improving reliability, scalability, and engineering productivity with AI-enabled practices.
QA Tester, Automation Engineer
Appian QA tester automating tests and validating migrations for Miami Technology Solutions, a federal technology-services provider. Supporting Appian modernization with SQL, CI/CD, and defect management.
Senior Workflow Automation Engineer
Senior Workflow Automation Engineer für n8n-Workflows bei der Immobilienbewertungsdienstleisterin VALUE AG. Entwicklung skalierbarer API-Integrationen und Prozessautomatisierungen.
Senior Tooling and Automation Engineer
Senior engineer building AI-assisted integrations across RMM, monitoring, backup, and ITSM platforms. Owning Jira Service Management, alerting, tooling standards, and customer rollouts for ITTConnect’s managed-services client.