Software Automation Engineer – Federal Health IT
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Job Description
Software engineer building ServiceNow automation, REST integrations, and CI/CD platforms for federal healthcare operations. Improving reliability of mission-critical technology services.
Responsibilities:
- Evaluate automation opportunities using service data, operational trends, and stakeholder input.
- Maintain a prioritized automation backlog supporting informed decisions and measurable service improvements.
- Build, test, and enhance ServiceNow workflows using Flow Designer and Integration Hub.
- Create request catalogs, role templates, and self-service forms to streamline service delivery.
- Develop and maintain REST API integrations connecting ServiceNow with approved enterprise systems.
- Engineer and optimize GitLab CI/CD pipelines and infrastructure-as-code solutions.
- Incorporate automated testing, quality checks, and security practices into software delivery.
- Integrate approved AI-assistant capabilities with ServiceNow case creation and authorized knowledge resources.
- Validate automation and integration changes, diagnose technical issues, and improve reliability and operational performance.
- Execute controlled releases and limited pilots with authorized stakeholders.
- Measure results against approved requirements and support troubleshooting or rollback when necessary.
- Collaborate with engineering, architecture, security, and operations teams to modernize capabilities and maintain service continuity.
Requirements:
- 4+ years of professional software engineering or platform engineering experience.
- Hands-on experience developing automation with ServiceNow Flow Designer and Integration Hub.
- Experience with GitLab CI/CD and infrastructure as code.
- Developing or implementing REST API integrations.
- Eligibility for a Tier 3 federal background investigation.
- ServiceNow Certified Application Developer (CAD) certification.
- Experience with Microsoft Power Platform.
- Integrating large language models (LLMs) or retrieval-augmented generation (RAG) capabilities within IL5 environments.
- Supporting Platform One, the Defense Health Agency (DHA), or related federal technology environments.
Benefits:
- Medical, dental, vision, life, and disability insurance.
- 401(k) retirement plan with company matching contributions.
- Paid time off and paid holidays.
- Professional development and company-supported certification opportunities.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement programs.
- Weekly pay and company team events.
- Benefits are subject to applicable plan terms and eligibility requirements.
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