Corporate Travel Consultant
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Job Description
Corporate Travel Consultant providing travel consultation services at Altour. Handling inbound corporate and government travel requests with exceptional customer service.
Responsibilities:
- Service inbound corporate and government travel requests
- Delivery extraordinary customer service to all Altour clients
- Greet all clients with enthusiasm
- Provide consultative service to travelers and travel arrangers throughout the booking process
- Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed
- Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act
- Secure the lowest air/car/hotel rates available at time of booking
- Utilization of client and Altour negotiated programs when applicable
- Utilize GDS low fare search capabilities
- Maintain goal expectations in the following areas: Productivity – measured by transactions per month. Quality – minimal customer service issues. Customer experience – measured through call monitoring performance and customer surveys
- Additional administrative duties as requested
Requirements:
- 5 years’ corporate travel selling experience
- 5 + years’ customer service experience, preferably in the travel industry
- Experienced in international travel bookings and process
- Typing speed of at least 50 WPM
- Exceptional/above & beyond, proactive customer service approach
- Excellent travel industry knowledge
- Mastery in Sabre GDS, GDS formats, short cuts, enhancements, pricing
- Corporate travel experience required
- Government travel experience preferred
- Experienced handling of multiple accounts
- Exceptional communication skills both written and oral
- Embrace change, adaptable
Benefits:
- choice of two medical plans
- two dental plans
- vision insurance
- flexible spending accounts (FSAs)
- company-paid life insurance and AD&D
- optional additional life insurance and AD&D
- disability insurance
- paid parental leave
- paid time off
- 401k Plan with company match
- discounted employee travel options
- access to LinkedIn Learning webinars and courses
- discounted pet insurance and auto, home, & renters insurance
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