Customer Adoption Consultant
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Job Description
Customer Adoption Consultant driving Sprout Social platform adoption and retention across high-volume accounts. Training customers, monitoring health metrics, and scaling success through automation.
Responsibilities:
- Lead training sessions and value discussions to help customers use Sprout’s core functionalities and meet strategic goals
- Execute one-to-many customer success playbooks and leverage in-app guidance and knowledge base resources
- Analyze usage data and health metrics to identify trends, churn risks, and customer growth opportunities
- Resolve customer inquiries promptly and escalate complex issues
- Partner with Product and Engineering on process improvements and automation
- Develop internal best practices and resources for the support community
- Onboard and learn the Sprout Social platform, core functionalities, and internal processes
- Engage customers through discussions and training sessions
- Monitor platform usage and analyze customer data
- Generate customer health and performance reports
- Leverage automation tools to improve efficiency
- Contribute to internal knowledge base articles
- Achieve activity metrics for customer engagements
- Propose strategic projects and new customer approaches
- Become a subject-matter expert on customer success software
- Understand the customer journey and help customers correct course when needed
Requirements:
- 2+ years of customer success experience
- Strong problem-solving and team collaboration skills
- Agility and flexibility in a rapidly changing environment
- Ability to work either 6AM–3PM PHT or 1PM–10PM PHT
- Familiarity with Sprout Social influencer marketing and influencer marketing strategy (preferred)
- Experience with Gainsight or other CS management software (preferred)
- Experience working within a one-to-many model of customer success (preferred)
- Must be based in the Philippines
Benefits:
- 23,299 PHP monthly health insurance (HMO) allowance
- Full access to Modern Health for employees and dependents, including free coaching, therapy sessions, and digital wellness resources
- 24 days of paid leave
- 5 sick days
- Regular holidays, special non-working holidays, and company-wide Rest & Recharge days
- Annual $500 USD Lifestyle Spending Account for physical, mental, and financial well-being
- One-time $550 USD home office setup stipend
- Monthly $50 USD internet stipend
- 13th-month salary
- Government-mandated pay premiums, including Night Shift Differential (NSD) and holiday/overtime pay
- Company match for donations to eligible charitable organizations
- 13" MacBook and other high-quality equipment
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