Customer Analytics Manager
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Job Description
Customer Analytics Manager providing analysis to the Customer Facing Team and driving customer centricity through strategic insights. Managing teams and training HP customer-facing members for improved performance.
Responsibilities:
- Be the key strategic business partner to the Customer Facing Team (Commercial and Medical)
- Deliver greater customer centricity through the provision of high quality analysis
- Support the customer facing organization to achieve its objectives by leading customer planning and resource deployment
- Lead the development of optimal Customer Facing Team resource allocation
- Manage customer facing team alignments and changes
- Develop training materials and workshops and facilitate training to HP customer-facing team members
- Lead Medical analytics for the CFT across all asset teams
Requirements:
- University Degree with emphasis on business analysis
- Minimum of 5 years' experience in an analytics business functions
- Strong understanding of pharmaceutical industry data sources and business model
- Strong analytical skills and ability to perform scaled analyses across multiple sources of data
- Strong working experience with Excel, Power Point, and Tableau is required
- Experience in strategic thinking and the development and implementation of strategy
- Demonstrated ability to provide thought leadership and proactively embrace innovation
- French and English language skills are an asset for the purpose of working cross-functionally with Boehringer colleagues across Canada and in some cases with colleagues situated globally.
Benefits:
- competitive total rewards
- generous amount of paid time off (vacation, personal days, contingency paid time off days for Long Term Contract Employees)
- comprehensive and flexible benefits plan
- Defined Contribution Pension Plan with company matching of RRSPs
- Employee and Family Assistance Plan
- employee and leadership development programs
- programs to support overall health and wellness for employees
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