Customer Care Agent
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Job Description
Global Customer Care Agent nurturing customer relationships and driving product adoption in Colombia. Supporting onboarding, retention, risk identification, and account expansion.
Responsibilities:
- Nurture long-term relationships, proactively identify issues, and drive customers throughout their journey with the product
- Oversee, mentor, and ensure client satisfaction with the solution and processes
- Develop and maintain strong customer relationships as the primary point of contact and trusted advisor
- Collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing customer success
- Monitor customer status, identify potential risks, and showcase new product features and functionality
- Proactively identify opportunities for growth and expansion within existing customer accounts
Requirements:
- 3+ years of professional experience in leading customer-facing teams
- 2+ years of professional experience in the Hospitality field
- Experience in building or supporting differentiated service tiers or unique customer segments
- Proficiency in using customer CRM and engagement tools
- Strong project management skills
- Ability to influence, persuade, negotiate, and build good relations with customers
- Passion for customer success and a commitment to delivering an outstanding customer experience
- Willing to provide a “Hands-on” approach
- Ability to work independently and collaboratively in a fast-paced, dynamic environment
- Strong verbal and written English communication skills
- Availability to work shifts including weekends
Benefits:
- Remote work in Colombia
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