Customer Care Representative
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Job Description
Customer Care Representative providing outstanding service to customers by handling inbound calls and inquiries. Engaging customers and striving to meet call center metrics while supporting sustainability efforts.
Responsibilities:
- Provide outstanding service to customers by responding to a high volume of inbound customer calls, inquiries, and requests
- Engage customers to ensure a complete understanding of issues, providing accurate and efficient responses
- Build instant rapport with customers and lasting relationships with team members
- Utilize job-specific software, databases, scripts, and tools appropriately
- Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
- Assess needs and make sales recommendations for products or services
- Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services
Requirements:
- High school diploma or GED
- 2-4 years of customer service or inside sales experience
- Demonstrated ability to work as part of a team in a collaborative environment
- Legally eligible to work in the US
- Outstanding relationship management skills
- Excellent listening communication and problem-solving skills
- Ability to identify and develop sales opportunities
- Proficiency with Microsoft Office
- Typing proficiency
- Working knowledge of Microsoft Dynamic for CRM or similar software systems
Benefits:
- Medical, Dental, Vision, Life & Disability Insurance
- Maternity & Parental Leave
- Flexible Spending Accounts
- Discounted Stock Program
- 401K
- Employee Awards
- Employee Assistance Plan
- Wellness Incentive
- Tuition Assistance
- Career Pathways
- and More.
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