Customer Care Specialist, Commercial Insurance
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Job Description
Customer Care Specialist supporting commercial insurance customers using myCOI’s SaaS compliance platform. Handling COI uploads, system support, communications, training, and issue resolution.
Responsibilities:
- Build sustainable relationships of trust through open and interactive communication with teammates and customers
- Provide appropriate solutions and alternatives within a timely manner and follow up to ensure resolution
- Upload Certificates of Insurance (COIs) into the software program
- Solve and respond to support emails
- Maintain inbound and outbound phone calls
- Ensure accurate tracking of communications
- Teach and train customers and users to ensure proper software utilization and satisfaction
- Meet personal and team goals for productivity and customer satisfaction
- Provide front-line support for system access questions, information verification, tracking, end-user system support, and escalations
Requirements:
- Commercial insurance industry experience required; personal, health and life insurance will not be applicable
- Entry-level experience working with Certificates of Insurance
- Experience working remotely
- 1+ years in a customer support role
- Proficient use of Microsoft Word and Excel
- Experience meeting daily set goals and metrics
- Passion for customer service and serving others
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Demonstrated problem resolution skills and ability to make quick decisions
- Team-oriented and enjoys working together to provide solutions and best-in-class service
- Must be located within the United States
Benefits:
- Competitive compensation package
- 401k with match
- Pet Insurance
- Paternity Coverage
- Medical insurance
- Health Savings Account (HSA)
- Dental insurance
- Vision insurance
- Short Term Disability Insurance
- Paternity and Maternity leave for expecting parents
- Life Insurance
- Paid Time Off (Holidays, Vacation, Flex Time, Community Volunteer Time)
- Professional growth and learning opportunities
- Work-life balance
- 100% remote work
- Supportive company culture
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