Customer Care Specialist
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Job Description
Customer Care Specialist providing world-class service and troubleshooting for Nordstrom customers via phone. Handling inquiries, processing orders, and ensuring customer satisfaction.
Responsibilities:
- Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
- Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
- Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
- Process orders and enter data into order entry system via incoming phone contacts
- Track customer packages
- Other duties as assigned
Requirements:
- 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
- Excellent communication skills
- Ability to work in a fast-paced environment and demonstrate a high sense of urgency
- Understanding of computer systems and troubleshooting issues with minimal assistance
- Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
- A quiet, distraction free, secure home workspace
- Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Cellular Based, Satellite Internet, or Wi-Fi)
Benefits:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
- Performance-based incentives/bonuses
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