Customer Care Specialist
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Job Description
Customer Care Specialist delivering outstanding customer support via phone, chat, and email at Finom. Transforming customer frustrations into trust and loyalty through exceptional service.
Responsibilities:
- Deliver a “wow” customer experience across phone, chat, and email, consistently going above and beyond customer expectations
- Build strong, genuine rapport with customers, especially during challenging or sensitive situations
- Actively listen to understand customer needs, concerns, and the root cause of issues
- Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
- Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
- Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
- Turn dissatisfied customers into loyal advocates through outstanding service and personal accountability
- Collaborate closely with internal teams to escalate, track, and resolve complex issues
- Accurately document customer interactions and outcomes in internal systems
- Contribute to continuous improvement by sharing insights and feedback from customer interactions
Requirements:
- Native or fluent speaker in German, French, Dutch or Italian (written and spoken)
- A proven ability to deliver exceptional, customer-first service — regardless of industry background
- Strong communication skills with the emotional intelligence to handle high-impact customer situations
- A natural sense of empathy and a genuine desire to help people
- Resilience and composure when dealing with complaints or difficult conversations
- A proactive mindset with strong follow-through — you do what you say you will do
- Comfort working in a fast-paced, ever-evolving scale-up environment
- Agile, adaptable, and energized by change
- Strong problem-solving skills and the confidence to take ownership
Benefits:
- 100% remote working.
- Competitive salary.
- Up to 15% monthly bonus linked to individual and team performance.
- Stock Option/Shares program.
- Usage of the company's flats in Cyprus for our work-and-swim program.
- Opportunity to develop your skills in a fast paste FinTech environment.
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