Customer Delivery Manager
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Job Description
Customer Delivery Manager at Cerby ensuring secure cloud access for distributed teams. Leading technical onboarding and customer success initiatives for seamless deployments.
Responsibilities:
- Lead the full project lifecycle from kickoff to go-live across multiple customers, developing and managing project plans, timelines, and deliverables
- Serve as the primary delivery lead and trusted advisor during onboarding, facilitating discovery sessions and translating customer goals into milestones
- Lead integrations with identity systems like Okta, Azure AD, Ping Identity, CyberArk, and custom disconnected app workflows
- Develop and maintain onboarding playbooks, implementation guides, FAQs, training materials, and internal documentation
Requirements:
- 5+ years in project management, technical onboarding, customer delivery, or customer engineering within SaaS
- Experience managing technical SaaS implementations, preferably in Identity, Security, or IT infrastructure
- Hands-on experience with IdP/PAM solutions (Okta, Azure AD, CyberArk, Ping Identity), authentication protocols (OAuth, SAML), REST APIs, integrations, and troubleshooting
- Strong organizational, communication, and stakeholder management abilities; adept at translating between technical and non-technical audiences
- Strong organizational skills with a track record of managing multiple concurrent projects
- Comfortable collaborating with technical teams and translating between technical and non-technical audiences
Benefits:
- Professional development
- Flexible working hours
- Health insurance
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