Customer Experience Associate I
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Job Description
Customer Experience Associate engaging with customers through various channels to resolve inquiries and maintain service standards. Collaborating with teams to ensure customer satisfaction and meet performance metrics.
Responsibilities:
- Respond to customer inquiries via calls, chats, and emails
- Maintain accurate documentation of customer issues and interactions
- Route concerns to the appropriate departments
- Handle order inquiries and report vendor-related issues in line with company standards
- Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues
- All other assigned duties
Requirements:
- A minimum of 1 year of experience in the field of customer service
- Strong cross-functional communication skills
- Excellent problem-solving and analytical skills
- Ability to accept and adjust accordingly to constructive feedback
- Effective oral and written communication skills
- Great communicator
- Regular and predictable attendance
Benefits:
- Medical (HMO, PPO, HSA)
- Dental
- Vision
- 100% Employer Paid Life Insurance
- 401(k) with employer match
- PTO
- Volunteer days
- Employee product discount
- Annual Bonus Plan
- Training and Tools to be successful along with a strong partnership from your peers and leaders
- Access to wellness apps
- Referral Bonus Opportunity to grow
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