Customer Experience Associate
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Job Description
Customer Experience Associate at Koala Health supporting pet owners and veterinarians. Responsible for managing customer inquiries through multiple channels and ensuring a delightful experience.
Responsibilities:
- Assist customers over the phone and email with product and service questions
- Manage both inbound and outbound calls and emails
- Proactively identify solutions to questions you anticipate our pet owners have in each interaction
- Take a hands-on approach to resolving every issue, owning it from start to finish
- Provide a best-in-class service experience for our customers while working in a fast-paced environment
- Provide our customers with technical support when navigating our website
- Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience
Requirements:
- High school diploma or equivalent
- 6+ months of professional experience working with computer and web based tools
- 1+ years of customer service experience or Veterinary care experience
- Ability to work 9:30am - 6pm ET, Monday - Friday
- Comfortable with virtual environments, including phone contact with customers for the duration of your shift
- Excellent communication skills (spoken and written)
Benefits:
- Competitive base salary with performance-based incentives
- Medical, dental, and vision insurance with partial dependent coverage
- Generous PTO
- 401(k) plan
- Remote-first culture built on flexibility and trust
- Supportive, close-knit team that celebrates wins and learns fast
- Meaningful mission helping modernize pet health
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