Customer Experience Coordinator
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Job Description
Customer Experience Coordinator facilitating connections between founders and top-tier remote talent at Coconut. Managing customer interactions and scheduling tasks within a remote environment.
Responsibilities:
- At Coconut, connect founders and businesses with top-tier remote talent.
- Help clients achieve their goals and assist virtual professionals in finding purpose and growth.
- Perform customer service tasks and manage scheduling and customer interactions.
Requirements:
- Answer inbound phone calls and determine whether the caller needs sales assistance or customer service.
- Qualify incoming sales inquiries and schedule appointments through the CRM.
- Follow up with sales leads via phone until an appointment is booked or the lead is disqualified.
- Handle customer service inquiries and answer general questions.
- Schedule service appointments for existing customers.
- Escalate complex customer issues to the business owner when needed.
- Manage calendars for sales and service appointments.
- Update customer records and maintain accurate CRM data.
- Perform general administrative support to keep scheduling and customer information organized.
- Excellent spoken and written English, with confidence handling inbound phone calls.
- Experience in customer service, inside sales, or appointment setting.
- Strong organizational skills and attention to detail, particularly when managing schedules and CRM updates.
- Good to have: Experience working with home service or service-based businesses.
- Comfortable making follow-up calls and nurturing leads over multiple touchpoints.
- Previous experience using CRM systems and scheduling tools.
Benefits:
- Competitive Salary – We recognize your skills and experience with a great compensation package.
- 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
- Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
- US Holidays Off – Enjoy 12 paid US holidays throughout the year.
- Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
- Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
- Life Insurance – Our full-time HMO plan includes life insurance for extra peace of mind.
- Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
- Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
- Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!
- Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.
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