Customer Experience Learning Enablement Specialist I
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Job Description
CareOregon learning specialist developing training materials and onboarding programs. Supporting frontline readiness, performance improvement, and operational learning in a remote Oregon role.
Responsibilities:
- Identify learning and training gaps using performance insights, operational feedback, and frontline observations
- Partner with Performance Insight teammates to understand performance patterns and determine when learning interventions are required
- Develop and deploy stop-gap learning solutions for immediate performance or knowledge needs
- Design and deliver foundational learning solutions aligned with frontline workflows, responsibilities, and expectations
- Support onboarding and refresher learning experiences
- Translate complex processes, systems, tools, platforms, and policies into clear learner-focused materials
- Partner with Operations to ensure content reflects real-world workflows, tools, and expectations
- Collaborate with Performance Insight and Process Enablement teammates to align solutions with performance gaps and priorities
- Maintain accuracy and escalate discrepancies
- Maintain and update learning materials for operational changes, tool updates, and evolving performance expectations
- Gather learner and stakeholder feedback and identify patterns for continuous improvement
- Apply learning standards and PE competencies across content and delivery
- Partner with the People & Culture Learning Team to align role-specific solutions with enterprise learning strategies and design standards
Requirements:
- Minimum 2 years of experience in training, onboarding, or learning support in an operational or customer-facing environment
- Experience developing, updating, and delivering learning materials or training programs
- Experience following established processes and explaining them clearly to employees
- Foundational knowledge of learning principles, including adult workplace learning
- Understanding of structured processes, workflows, and policies in an operational or customer-facing environment
- Familiarity with training or onboarding practices and common learning formats, including instructor-led, virtual, and written materials
- Ability to communicate learning content, expectations, and updates clearly and professionally
- Ability to collaborate with Operations and enablement partners
- Ability to manage responsibilities effectively in a remote or hybrid work environment
- Ability to support training programs, onboarding, and learning sessions using established materials and frameworks
- Ability to facilitate and co-facilitate structured, learner-focused activities
- Ability to gather and document learner feedback, observations, and outcomes accurately
- Ability to work effectively with diverse individuals and groups
- Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
- Ability to hear and speak clearly for at least 3-6 hours/day
- Preferred: Experience in healthcare, insurance, or a similarly regulated environment
- Preferred: Experience in a contact center or customer experience setting
Benefits:
- Bonus opportunity; 5% annual SIP target
- Medical, dental, vision, life, AD&D, and disability insurance
- Health savings account
- Flexible spending account(s)
- Lifestyle spending account
- Employee assistance program
- Wellness program
- Discounts and multiple supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, and 529 College Savings
- Retirement plan with employer contributions
- PTO
- Paid State Sick Time
- Paid holidays
- Volunteer time
- Jury duty leave
- Bereavement leave
- 401(k) contributions for non-benefits-eligible employees
- Remote work from home
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