Customer Experience Representative
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Job Description
Remote Health Consultant at BodySpec assisting clients with health data and questions. Engaging in meaningful conversations without scripts and providing empathetic responses.
Responsibilities:
- Handle high-volume inbound and outbound client interactions across phone, email, text, and Slack, staying accurate and human on every channel
- Manage appointment scheduling, rescheduling, and cancellations with precision, often dozens per shift
- Answer client questions on nutrition, health, fitness, and DEXA technology with clear, accurate, empathetic guidance
- Partner with our events and operations teams on outbound communications and logistical coordination ahead of scan events
- De-escalate and triage complex or sensitive client situations with composure
- Contribute to ongoing process improvements: flag recurring issues, suggest better workflows, and help refine our CX standards
Requirements:
- 3+ years of customer experience in a high-volume environment (experience with CX platforms like HubSpot, AirCall, or Zendesk a strong plus)
- Strong working knowledge of CX KPIs, metrics, and best practices
- Proven ability to adapt quickly, learn new systems fast, and pass an internal knowledge and skills assessment within 90 days
- Exceptional written and verbal communication, with natural empathy across a wide range of clients
- Genuine interest in health, wellness, and fitness, enough to learn the science of DEXA and explain it clearly
- Ability to thrive with direct, unfiltered feedback. We’ll tell you exactly what you need to improve
- US-based, with a reliable internet connection and a quiet home workspace
Benefits:
- Health, dental, and vision insurance
- 401(k)
- Paid time off
- Sick leave
- Company-wide peer bonus program for recognizing excellent teamwork
- Employee assistance program
- Regular team events (both virtual and in-person)
- Direct mentorship from experienced operators who’ve scaled companies before
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