Customer Experience Specialist
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Job Description
Customer Experience Specialist providing support and education on AgelessRx products and services for longevity. Assisting patients with inquiries through various communication channels while maximizing satisfaction.
Responsibilities:
- Become an AgelessRx product expert by supporting and educating customers on their longevity journey
- Complete additional subject matter expertise training, as assigned
- Answer prospective and current patient inquiries timely, efficiently, and thoroughly to maximize satisfaction
- Assist patients in achieving successful outcomes by obtaining feedback, providing advanced product/service support, and/or partnering with medical providers
- Proactively identify patient inquiries that require clinical and/or provider insight, and escalate accordingly
- Assist with developing and improving the customer experience infrastructure
- Help develop and improve company processes and internal CX efficiency
- Partner with pharmacy partners and necessary vendors to ensure prescriptions and/or services are delivered on time
- Assist with updating patient medical records, as needed
- Participate in departmental growth experiments to further our service offerings, as needed
- Provide administrative support for various medical initiatives, including small clinical trials
Requirements:
- Minimum 2 years in a client facing role
- Certified health coach certification (such as NBHWC) or previous education and/or experience with a health coaching program
- Education and/or professional experience in health, wellness, or a related field
- Excellent verbal and written communication skills
- Excellent organizational skills and exceptional attention to detail
- Strong problem-solving skills
- Ability to work both independently and as a member of a team
- Ability to manage time effectively while handling multiple tasks
- Ability to work consistently between the hours of 11am and 8pm EST, Monday through Friday
- Interest in the anti-aging/longevity movement
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