Customer Happiness Manager
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Job Description
Customer Happiness Manager at NORY providing support and building lasting relationships with families of children in STEM programs. Handling administrative duties and leading creative initiatives for community engagement.
Responsibilities:
- Communicate with customers via phone, email and chat to provide support and build lasting relationships
- Handle customer-related administrative duties: data entry and reporting, assisting with programming and scheduling
- Nurture the community of the NORY families through your creative initiatives beyond regular communications such as newsletters
- Assist with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements
- Hire, train, and manage an additional team member to delegate the responsibilities above.
Requirements:
- Empathetic problem solver with excellent written and verbal communication skills.
- Skilled at building long-term relationships and proactive in improving processes.
- Purposeful and driven, passionate about achieving results and making an impact.
- Positive attitude, solution-oriented mindset, and accountability in commitments.
- Open to feedback, continuously learning, and a team player who values empathy and compassion.
- At least 5 years of experience in customer support or marketing.
- Extensive experience in the NYC parenting or education market is a plus.
Benefits:
- Health, Dental, and Vision Benefits
- 401K + Matching Program
- PTO Program
- Paid Holidays
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