Customer Reliability Engineer

Posted 122ds ago

Employment Information

Industry

Education

Salary

Experience

Job Type

Location

Report this job

Job expired or something wrong with this job?

Job Description

Customer Reliability Engineer ensuring customer satisfaction through effective troubleshooting and management of product reliability. Working directly with customers to handle issues and provide technical assistance in Canada.

Responsibilities:

As a Customer Reliability Engineer, you will coordinate schedules and participate in work with the customer to comply with the “Reliability Support Agreement (RSP)”.
Troubleshoot by investigating problems related to product performance and application specific issues.
Make complex and independent seal and equipment evaluations, selections and recommendations and manage John Crane owned inventory at site.
Interact with customer appointed program manager, as needed to ensure needs are met and customer is satisfied with John Crane performance of RSP.
Address any issues immediately as they arise.
Travel as required performing duties and working directly with customers.
Review customer applications proactively and make specific recommendations for MTBR improvement under general direction of the engineering.
Analyze and evaluate specific customer applications. Then submit recommendations for improvement via the John Crane Application Data Information Sheet directly to Engineer.
Direct and troubleshoot as required the application, installation and commissioning of mechanical seals and their auxiliary support systems.
Observe, collect and evaluate customer data. Then report seal program’s results utilizing John Crane’s current reliability management software, under general direction of the engineering.
Analyze the equipment survey for inventory optimization opportunities within current consignment management guidelines.
Manage, consolidate and standardize inventory at all times.
Maintain John Crane ‘s equipment survey.
Communicate orally and in writing with customers, company personnel, and vendors providing counseling, recommendations, and technical assistance.
May include making technical presentations to customers or management with oversight from the engineering.
Provide customer training for maintenance and operations personnel as required.
Assist customer with the “Management of Change (MOC)” process.
Prepare and submit “MOC Forms” for new stock requirements, deletion of obsolete stock items and complete catalog description changes.
Collect new equipment data sheets from customer’s project engineers and make initial recommendations for approval by engineering.
Monitor KPI’s, prepare and submit monthly reports by due date.

Requirements:

Bachelor of Engineering Degree
Minimum of 5 years in Rotating Equipment Reliability
Must be a professional engineer
Understanding of oil and gas processes would be an asset
Knowledge of pumping systems would be an asset
Well organized
Thorough understanding of the Microsoft Office Suite of applications.
Works independent and remotely
Troubleshooting and problem-solving skills
Good communication skills to deliver presentations, reports and problem solve
Must safely be able to navigate through industrial environment
Valid driver’s license and abstract required for insurance purposes
Ability to work unsupervised
Regular travel required between Cenovus and to our office and other customer sites as required.

Benefits:

Competitive salary
Flexible working hours
Professional development budget
Home office setup allowance
Global team events

Customer Reliability Engineer

Employment Information

Report this job

Job Description

Responsibilities:

Requirements:

Benefits:

Smiths Group plc

Report this job

Similar Jobs

SysMap Solutions

Inspired Testing

FICO

Ascent

NDD Tech | Brasil

SGS

Flock Safety

Gcore

NBCUniversal

Inetum

TechInsights

Social Discovery Group

HostPapa

Sweed POS

TrueML

Ideaware

Quzara LLC

Abacum

Leidos

Centene Corporation