Customer Retention Representative – Contract
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Job Description
Customer Retention Representative engaging customers via WhatsApp and phone for ATM transaction assistance. Supporting users in completing transactions and enhancing overall customer experience.
Responsibilities:
- Following up on abandoned potential customer registrations via WhatsApp messages and outbound phone calls
- Assisting customers with a white glove level of service to register in order to transact
- Following up on abandoned and/or uncompleted ATM transactions via WhatsApp messages and outbound phone calls
- Engaging with potential customers in a professional, friendly, and helpful manner
- Providing product information, pricing clarification, and basic support where required
- Accurately updating customer interactions and outcomes on the CRM or tracking system
- Escalating complex queries or issues to the relevant sales or support team
- Maintaining consistent follow-up schedules to maximize conversion rates
Requirements:
- Previous experience in customer service, admin support, sales support, or call center environments preferred
- Experience with online sales or e-commerce environments advantageous
- Relevant Tertiary Qualification preferred
- Relevant CRM experience preferred
- Minimum typing speed of 30 WPM
- Troubleshooting experience, Microsoft Office familiarity preferred
Benefits:
- Health insurance
- Paid time off
- Performance-based bonuses
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