Customer Retention Lead
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Retention Lead managing onboarding experience and support for clients at Flagship. Collaborating with cross-functional teams to enhance customer satisfaction and product usage.
Responsibilities:
- Act as the primary point of contact for a portfolio of customers post-onboarding
- Partner closely with customers to apply Flagship to real inventory and planning decisions
- Own day-to-day customer support requests, triaging and resolving issues with speed, clarity, and empathy
- Proactively educate customers on new features, product improvements, and best practices
- Gather structured customer feedback and work closely with Product, Engineering, and Data Science to influence roadmap decisions
- Design creative solutions and workarounds when customer needs extend beyond current product capabilities
- Lead renewal and expansion conversations—ensuring customers clearly understand and experience the value we deliver
- Monitor customer health and satisfaction, identifying risks early and taking action to mitigate them
Requirements:
- 5–10 years of inventory planning experience
- Familiarity with inventory planning or forecasting software
- A genuine desire to work directly with customers
- Zero aversion to hands-on work
- Strong triage skills
- A pattern-recognizer mindset
- Builder mentality
- Comfort operating independently with minimal direction
- Clear, confident communicator
- Thrives in ambiguity and fast-paced environments
- Experience working at a planning software (not necessary but nice to have)
- Experience working in a customer facing role (not necessary but nice to have)
- Worked previously at a ecommerce-focused appeal or accessories brand (not necessary but nice to have)
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
Similar Jobs
Customer Advocacy & Retention Specialist
Customer Advocacy & Retention Specialist managing customer relationships for MoeGo, a technology provider for pet care businesses. Focusing on retention, community engagement, and brand management.
Retention Specialist
Retention Specialist at Medical Guardian handling customer calls and relationship management. Focused on retaining customers through effective communication and problem resolution.
Customer Retention Representative
Customer Retention Representative focused on retaining merchant accounts for North through outreach and inbound calls. Assisting with issue resolution and providing value propositions to customers.
Customer Retention Officer
Customer Retention Officer providing comprehensive client support at fintech company FxPro. Managing client relations and ensuring operational efficiency through detailed communication.
Senior Customer Retention Manager
Senior Customer Retention Manager at Malwarebytes focused on reducing churn and increasing customer lifetime value. Engaging customers through innovative retention strategies and cross-functional collaboration.
Customer Solutions and Retention Specialist
Customer Solutions & Retention Specialist working remotely to retain customers and enhance their use of FMG’s marketing solutions. Focus on solving client concerns and promoting effective usage of products.
Lifecycle Retention Specialist
Lifecycle Retention Specialist at Lilo Social managing email/SMS marketing for DTC brands. Overseeing campaign execution and client relationships to ensure quality and success.
Driver Engagement & Retention Specialist
Driver Engagement & Retention Specialist responsible for managing relationships with Muvr providers. Ensuring high engagement and low churn through proactive communication and data-driven initiatives.
Inbound Retention Specialist
Customer Success Representative providing exceptional support and consulting to Yelp's small business advertisers. Focusing on revenue retention through effective communication and conflict resolution in a fast-paced environment.
Inbound Retention Specialist - Sales
Customer Success Representative providing 5-star experience for Yelp's small business advertisers. Supporting, consulting, and retaining advertisers with exceptional customer service.
Customer Retention Representative – Contract
Customer Retention Representative engaging customers via WhatsApp and phone for ATM transaction assistance. Supporting users in completing transactions and enhancing overall customer experience.
No more related jobs available.