Customer Advocacy & Retention Specialist
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Job Description
Customer Advocacy & Retention Specialist managing customer relationships for MoeGo, a technology provider for pet care businesses. Focusing on retention, community engagement, and brand management.
Responsibilities:
- Customer Retention & Churn Recovery
- Customer Community Engagement
- Public Review Response & Reputation Management
Requirements:
- Exceptional Written Communication
- Emotional Intelligence & De-escalation
- Product Fluency
- Consultative Retention Conversations
Benefits:
- flexible benefit plans to employees and their family members at no cost to the employees
- 401(k) matching
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