Customer Retention Officer
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Job Description
Customer Retention Officer providing comprehensive client support at fintech company FxPro. Managing client relations and ensuring operational efficiency through detailed communication.
Responsibilities:
- Deliver Service and Support to clients through Live Chat, email and phone
- Provide support by identifying problems and offering solutions
- Focus on communicating with clients via outgoing phone calls
- Contact clients who have not yet completed their account verification
- Contact clients with defined time frames who are trying but failing to fund their accounts
- Maintain relationships with higher value clients as needed
- Collect feedback from clients and pass on to management
- Ensure client records are kept up to date
- Handle the tickets in the live chats in the designated languages
Requirements:
- Fluent in Turkish and English Languages, with excellent written and verbal communication skills
- Proven experience in providing customer service and support via chat, email, and phone
- Strong problem-solving and analytical skills to address customer issues
- Ability to manage multiple tasks and prioritize effectively
- Experience with customer support software and CRM systems
- Detail-oriented with strong organizational and record-keeping abilities
- Ability to build and maintain client relationships
- Experience in financial services or online trading
Benefits:
- Competitive compensation package
- 21 days off and 15 sick leaves annually
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