Retention Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Retention Specialist at Medical Guardian handling customer calls and relationship management. Focused on retaining customers through effective communication and problem resolution.
Responsibilities:
- Handle inbound and outbound calls every day with urgency, care and expertise.
- Empathize with clients, helping them resolve outstanding issues and renegotiates the terms of their agreement as a critical part of successful performance.
- Works to retain existing customer base by using active listening empathy and assuming ownership through inbound emails, phone calls and handle relevant issues to prevent voluntary disconnect requests.
- Execute, monitor, and coordinate repricing for designated customers in the existing customer base.
- Communicate clearly in both oral and written form.
- Identify and assess customers' needs to achieve satisfaction Make independent decisions to resolve customer issues and concerns with strong problem solving; Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Demonstrated ability to consistently achieve sales targets.
- Excellent time management skills.
- Ability to handle multiple tasks with strong attention to detail.
Requirements:
- Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
- A passion for generating sales with a proven call center experience.
- Utilize rapport building to best meet the needs of the customer in the most sincere and ethical manner.
- Display a competitive spirit to meet and exceed company wide and personal sales goals.
- Satisfactorily complete background / employment history investigation and drug screening.
- Computer proficient with the ability to multi-task.
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)
Similar Jobs
Customer Advocacy & Retention Specialist
Customer Advocacy & Retention Specialist managing customer relationships for MoeGo, a technology provider for pet care businesses. Focusing on retention, community engagement, and brand management.
Customer Retention Representative
Customer Retention Representative focused on retaining merchant accounts for North through outreach and inbound calls. Assisting with issue resolution and providing value propositions to customers.
Customer Retention Officer
Customer Retention Officer providing comprehensive client support at fintech company FxPro. Managing client relations and ensuring operational efficiency through detailed communication.
Senior Customer Retention Manager
Senior Customer Retention Manager at Malwarebytes focused on reducing churn and increasing customer lifetime value. Engaging customers through innovative retention strategies and cross-functional collaboration.
Customer Retention Lead
Customer Retention Lead managing onboarding experience and support for clients at Flagship. Collaborating with cross-functional teams to enhance customer satisfaction and product usage.
Customer Solutions and Retention Specialist
Customer Solutions & Retention Specialist working remotely to retain customers and enhance their use of FMG’s marketing solutions. Focus on solving client concerns and promoting effective usage of products.
Lifecycle Retention Specialist
Lifecycle Retention Specialist at Lilo Social managing email/SMS marketing for DTC brands. Overseeing campaign execution and client relationships to ensure quality and success.
Driver Engagement & Retention Specialist
Driver Engagement & Retention Specialist responsible for managing relationships with Muvr providers. Ensuring high engagement and low churn through proactive communication and data-driven initiatives.
Inbound Retention Specialist
Customer Success Representative providing exceptional support and consulting to Yelp's small business advertisers. Focusing on revenue retention through effective communication and conflict resolution in a fast-paced environment.
Inbound Retention Specialist - Sales
Customer Success Representative providing 5-star experience for Yelp's small business advertisers. Supporting, consulting, and retaining advertisers with exceptional customer service.
Customer Retention Representative – Contract
Customer Retention Representative engaging customers via WhatsApp and phone for ATM transaction assistance. Supporting users in completing transactions and enhancing overall customer experience.
No more related jobs available.