Customer Retention Representative
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Job Description
Customer Retention Representative re-engaging inactive users for a cryptocurrency kiosk platform. Driving retention revenue through consultative phone sales, promotions, and customer relationship management.
Responsibilities:
- Conduct high-volume outbound outreach to hundreds of existing customers daily by phone
- Use targeted text follow-ups to maximize customer re-engagement
- Identify target customers through data analysis and critical thinking
- Prioritize outreach based on transaction history, inactivity, and revenue potential
- Engage inactive customers in consultative conversations about returning to the cryptocurrency kiosk platform
- Educate customers on products, value-added services, and customer benefits
- Handle objections, competing offers, and customer concerns
- Use discount codes, promotions, and incentive programs to drive re-engagement
- Identify trends and revenue opportunities within the existing customer base
- Help increase average revenue per customer over time
- Maintain accurate activity logs and customer interaction records in CRM tools
- Complete a short two-minute video question as part of the screening process
Requirements:
- Demonstrated ability to influence decisions and drive outcomes through consultative, relationship-based selling
- Strong verbal communication and phone presence
- Proven track record managing diverse customer relationships and meeting or exceeding revenue or retention goals
- Ability to explain cryptocurrency and blockchain topics in simple terms
- Experience handling objections and competing offers
- Highly self-motivated and goal-oriented
- Comfortable working in a high-volume, fast-paced, entrepreneurial environment
- Ability to work independently in a fully remote setting
- Currently based in Latin America (LATAM) or Europe
- Comfort and proficiency using AI tools is a strong plus
- Basic knowledge of cryptocurrency, blockchain, or crypto kiosks is a bonus
- Passion for fintech, digital currency, and financial technology is a bonus
Benefits:
- Competitive salary in USD, paid consistently every month
- Performance-based incentives
- 15 paid vacation days per year
- All U.S. federal holidays
- 100% remote work from anywhere in LATAM or Europe
- Professional home setup
- Fast-paced, high-growth environment in the fintech and cryptocurrency industry
- Collaborative, high-trust culture
- Performance recognition and growth opportunities
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