Customer Service Advisor, DE Speaking
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Job Description
German-speaking Customer Service Agent providing support via live chat and email. Join a global wellness brand, facilitating customer experience across international markets.
Responsibilities:
- Serve as the first point of contact for customer enquiries via live chat and email across several international markets, with a focus on Germany.
- Deliver timely, accurate and empathetic responses to customer queries, ensuring high levels of customer satisfaction.
- Act as the main liaison between the business and our 3PL warehouses in Europe, supporting order fulfilment and issue resolution.
- Monitor and respond to customer reviews across multiple platforms.
- Troubleshoot and resolve issues relating to payments, delivery, order creation and returns.
- Provide clear and helpful information about our products, services, and policies.
- Proactively identify recurring issues and suggest process improvements to enhance the customer experience.
Requirements:
- Native or fluent German speaker, with strong written and verbal communication skills
- Ability to communicate confidently in English
- Strong customer focus with a passion for delivering excellent service
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Self-motivated, organised and comfortable working remotely
- Previous experience in a customer service or customer experience role, ideally within e-commerce
- Familiarity with Zendesk or similar customer support platforms
- Experience working with Shopify
- Experience working with logistics or fulfilment partners
Benefits:
- Fully remote working within the UK
- Competitive salary
- 12-month fixed-term contract providing stability and flexibility
- Opportunity to work in a fast-growing business within an exciting industry
- A supportive and collaborative team environment
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