Customer Service Call Center
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Job Description
Patient Advocate Representative handling patient calls, insurance verification, authorizations, and reorder processing. CCS Medical delivers home medical supplies and chronic care management nationwide.
Responsibilities:
- Obtain and process authorizations for reorders
- Resolve patient issues and ensure accurate reorder processing via phone, document processing, and medical record validation
- Ensure patients have required medical documentation for billing of assigned services
- Maximize the patient base through retention efforts and cross-selling via phone
- Handle inbound and outbound calls from patients, physicians, and referral sources
- Troubleshoot new and existing patient concerns and add services
- Verify and explain insurance coverage to patients
- Audit supply configurations against supporting documentation, formulary requirements, and manufacturer capabilities
- Maintain understanding of medical documentation, insurance requirements, and company procedures
- Maintain confidentiality when accessing sensitive information
- Maintain regular, predictable, consistent attendance and flexibility to meet department needs
Requirements:
- Minimum high school diploma or GED equivalent
- Customer Service Experience Preferred
- Proficient computer literacy
- Strong keyboarding ability
- Ability to key data accurately while maintaining strong listening skills
- Strong attention to detail, multitasking, communication, and organizational skills
- Exceptional phone and email etiquette
- Evening and weekend availability may be required
- Ability to maintain confidentiality when handling sensitive information
Benefits:
- Competitive Salary
- Bonus/Incentive Opportunities/commission (if applicable)
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation and holidays)
- Ongoing training and professional development
- Remote or hybrid work options
- Wellness programs and mental health support
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