Customer Service Coordinator
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Job Description
Customer Service Coordinator researching debit memos and resolving customer inquiries in travel industry. Ensuring client satisfaction and improving service delivery processes.
Responsibilities:
- Researching and closure of debit memos
- Handling customer inquiries and complaints
- Resolving client issues with vendors
- Ensuring customer satisfaction
- Providing analysis on debit memo trends
- Making recommendations for training and process improvements
Requirements:
- 5+ years’ experience in the travel industry (strong knowledge of WS/Sabre GDS is required)
- Excellent written and verbal skills
- Excellent customer service skills
- Strong attention to detail
- Strong Microsoft office skills (word, excel)
Benefits:
- healthcare
- dental care
- health Assured (EAP)
- life insurance
- Perkbox
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