Customer Service Government Representative
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Job Description
Customer Service Government Representative providing remote telephone assistance for citizens. Answering renewal questions, scheduling appointments, and directing callers for NQX.
Responsibilities:
- Provide telephone assistance on behalf of a government entity by answering citizens’ informational needs
- Provide warm, informed and solution-oriented service to each citizen requiring phone assistance
- Answer questions related to administrative document renewal processes
- Schedule in-centre appointments
- Direct citizens to another service when needed
- Handle calls with discretion and confidentiality
Requirements:
- Fluent English
- Availability Monday to Friday, 9:30 am to 6:00 pm Atlantic Time, for 20 to 40 hours per week
- High-speed internet connection of at least 25 Mbps
- Secure, quiet home workspace
- Ability to perform various tasks simultaneously
- Proficiency navigating multiple computer applications
- Excellent communication and interpersonal skills
Benefits:
- The comfort of working-from-home during the week
- Enjoy your free week-ends!
- Fully paid training
- Complete benefits package after six months, including comprehensive medical, dental and life insurance
- Additional RRSP contributions
- Significant discounts on insurance products and services
- Equipment delivery and dedicated team support
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