Customer Service Manager
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Job Description
Customer Service Manager leading the Sales Support department at Dyka Group in Belgium. Managing a team of 10, optimizing processes, and ensuring customer satisfaction.
Responsibilities:
- Als Customer Service Manager sta je aan het hoofd van de afdeling Sales Support.
- Je bent verantwoordelijk voor de offerte- en orderverwerking, klachtenbehandeling én het efficiënt beheren van klantgegevens en prijsinformatie.
- Je geeft leiding aan een team van ca. 10 medewerkers en rapporteert aan de Sales Director Dyka België.
- Je werkt nauw samen met collega’s binnen sales management en met belangrijke stakeholders over verschillende afdelingen heen.
- Je coördineert en monitort de E-commerce en customer masterdata samen met je team.
- Je beheert contractprijzen, kortingen en nettoprijzen in SAP en zorgt voor een correcte margebewaking.
- Je bent verantwoordelijk voor pricing: het opzetten, aanpassen en organiseren van prijsverhogingen.
- Je volgt de KPI’s nauw op en werkt doelgericht aan het realiseren van de budgetten.
- Je kijkt kritisch naar bestaande processen, systemen (SAP, C4C) en procedures en optimaliseert waar nodig.
- Als key user van C4C (CRM-tool) fungeer je als aanspreekpunt voor gebruikers, en begeleid je verbetertrajecten.
- Je verwerkt klantbonussen en volgt deze op in samenwerking met finance.
- Je neemt actief deel aan projecten, waaronder het S/4HANA-project en andere cross-departementale initiatieven.
Requirements:
- Je hebt een bachelor- of masterdiploma, of beschikt over gelijkwaardige ervaring.
- Je beschikt over de nodige skills om een team te motiveren en aan te sturen.
- Je spreekt vloeiend Nederlands en Engels.
- Je bent een natuurlijke multitasker.
- Je hebt een hoge dosis flexibiliteit en werkt probleemoplossend.
- Je bent communicatief sterk en legt makkelijk contacten binnen en buiten het team.
- Ervaring met SAP en/of CRM-systemen zoals C4C is zeker een pluspunt.
- Je hebt uitstekende Excel-skills (formules, draaitabellen, data-analyse).
Benefits:
- Competitief salaris met een interessant bonussysteem.
- Bedrijfswagen met internationale tankkaart.
- GSM en laptop.
- Hospitalisatieverzekering van DKV (mogelijkheid voor aansluiting van gezinsleden).
- Groepsverzekering.
- Representatievergoeding.
- Maaltijdcheques.
- Ecocheques.
- Voordeelkaart met tal van kortingen.
- 12 ADV verlofdagen bovenop je wettelijke dagen.
- Collectieve sluiting tijdens het bouwverlof.
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