Customer Service – Nightshift, English Speaker
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Job Description
Customer Service Agent providing support for SIXT's international customers via phone and email. Ensuring customer satisfaction through effective communication and service delivery.
Responsibilities:
- first point of contact for customers and provide advice on bookings, rental agreements, complaints, and invoices
- assist business and private customers via phone and email in using the online booking systems, making reservations, and offering a full-service package
- always have a sympathetic ear and advise customers
- work closely with other departments to provide the best service and increase customer satisfaction and loyalty
Requirements:
- fluent in English (written & spoken)
- available to work remotely in rotation shifts from 8pm to 8am
- experience in customer service, working in a call center or BPO environment
- organizational and communicative talent
- able to cope with a heavy workload
- highly dependable
- like to work in international teams
- practiced in using MS-Office programs – especially Outlook, Word, and Excel
Benefits:
- 28 days of vacation
- an additional day off for your birthday
- 1 volunteer day per year
- remote working model
- private health insurance
- performance-related bonuses
- discounts on SIXT rent, share, ride, and SIXT+
- partner discounts
- training programs designed for personal growth and development
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