Customer Service Receivables Management – Part-time 20 hrs (m/f/d)
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Job Description
Remote Customer Service role handling Forderungsmanagement for clients in Germany. Responsibilities include payment clarification, customer communication, and process optimization.
Responsibilities:
- Handle and resolve outstanding receivables via email, phone and, if needed, chat
- Friendly, professional communication with customers regarding invoices, payments and dunning processes
- Monitor incoming payments and maintain open items/accounts receivable
- Execute and follow up on dunning runs
- Work closely with internal teams (Finance, Customer Service, Sales)
- Maintain and manage billing and payment tools (e.g., Digistore24 or similar systems)
- Document processes and create guides and FAQs
- Support the optimization of payment and receivables processes
Requirements:
- Some experience in receivables management, accounting, customer service or a comparable role
- Confident use of digital tools and billing systems
- Structured, careful and solution-oriented working style
- Strong communication skills and a confident manner — also when handling sensitive topics
- Ability to work independently and good time management
- Very good German language skills, spoken and written; English skills are an advantage
Benefits:
- A supportive team with flat hierarchies
- Flexible working hours and 100% remote work
- Clear processes and room to contribute and improve
- Training and development opportunities in finance, processes & communication
- Modern tools and a digital way of working
- Attractive salary with development prospects
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