Customer Service Representative, Bilingual – Spanish
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Job Description
Bilingual customer service representative supporting Connexus Resource Group customers in English and Spanish. Handling calls, emails, chats, account inquiries, issue resolution, and interaction documentation.
Responsibilities:
- Answer inbound and outbound customer calls, emails, and live chats in both English and Spanish
- Assist customers with questions, concerns, and account-related inquiries
- Identify, escalate, and document priority issues
- Follow up on complex customer interactions to ensure resolution
- Record customer interactions and account details across multiple systems
- Build rapport through positive, solution-focused communication
- Maintain professionalism and productivity in a fast-paced call center environment
- Collaborate with leadership and team members to improve customer experience and performance
Requirements:
- Fluent in both English and Spanish, verbal and written
- Previous customer service experience required
- Call center experience preferred
- Strong communication and interpersonal skills
- Positive, upbeat, and customer-focused personality
- Self-motivated with strong problem-solving abilities
- Comfortable multitasking across multiple systems and platforms
- Excellent grammar, punctuation, and spelling skills
- Basic computer proficiency, including navigation, copy/paste, opening tabs, and typing 30+ WPM
- Reliable attendance and professionalism
- Ability to adapt in a fast-paced, performance-driven environment
Benefits:
- Health, Dental, Vision Insurance
- 401k Savings Plan
- Employee Advancement & Career Path Development
- Monthly Drawings with prizes such as gift cards and electronics
- Paid Time Off from day one
- Casual Environment
- DailyPay Partner with access to earnings daily
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